Customer Care Experts
Our team of veteran BPO experts have built and successfully managed complex customer care solutions for some of the largest brands in the world.
Multi-Channel - State of the art inbound/outbound IVR, Voice, Email, Chat & Text support
Multi-Shore - Global operations that provide lower operating costs, higher quality, and access to expanded labor pools
Secure Environment - HIPPA Compliant, SOC 2 & PCI-DSS certified environments deliver optimum security for all applications
Dedicated Approach - No shared agents! We craft a fully-dedicated team that is solely focused on your company's mission, goals, and company culture.
Onboarding Done Right - Using proven methodologies, our US-based training and client account management teams work directly with your staff to duplicate your training program resulting in the rapid development of your offshore team.
Transparency - Formax brings world-class tracking and reporting tools that give our clients a real-time window into daily performance at the agent level. It's like we're in the next room.
Our Services
Customer Care - Delivering best-in-class in bound/outbound support including Scheduling, Order Processing, Product Support and General Customer Delight
Revenue Cycle Management - We specialize in highly complex and labor-intensive RCM processes.
Back-Office - We handle a variety of unique labor-intensive processes including clerical, data entry, and research.
Email, Chat & Text Support - World-class multi-channel support delivering real-time CX. Leverage our world-class tools, or have us use your systems.
Patient Care - General patient support including RX Refills, Scheduling, Claims Support, Appeals/Denials and Q&A.
Tech Support - 24 x 7 world-class tier 1 & 2 tech support solutions
Sales Support - Web lead response, Inbound Sales, B2B Outbound Lead Generation, Sales Research
Payment / Order Processing - PCI-DSS certified processing environment allows for secure processing of payments.
Appointment Setting - Scheduling, dispatch, and appointment setting/confirmation services.
Industries We Serve
- Healthcare & Pharmacy
- Retail
- Health & Wellness
- Home & Consumer Services
- Financial & Banking
- Warranty