 Call Center
High quality low cost
The Formax Teleservices division is leading the way in providing high quality, low cost call center services. With nearly 600 seats operating out of the Philippines and US, combined with an exceptional leadership team of call center experts, Formax is able to provide a well-founded solution to your call center campaign.
A call center is typically a major "cost center" for most companies, but it doesn’t have to be so. Formax’s ultra low rates can immediately reduce your operating costs. Moreover Formax can employ up/cross selling strategies to almost any campaign turning it into a "profit center" for your organization. Our experienced management teams are ready to help design, build-out, and fully-execute a call center strategy for you.
Our Suite of Teleservices
Combining Experience with Technology
Our success is driven by three key factors. We have the right people with the right experience and the latest in call center technology. Our hosted technology solution offers the best in redundancy and cutting edge tools to make your campaign a huge success.
- CTI
- ACD / Skills Based Routing
- Customized IVR
- Call Monitoring
- Call recording / archiving
- Web-based reporting tools
- Total redundant configuration
- Secure global T1 / VPN
- Site redundancy
- Guaranteed 99.99% uptime
- Predictive Dialers
- State-of-the-art workstation equipment
Inbound
- Customer Care
- Tech Support
- Activations / Upgrades
- Order Processing
Outbound
- Telemarketing
- Collections
- Surveys / Polling
- Welcome Calls
E-Communication
- E-mail Response
- Click to Chat (IM)
- Click to Talk
- Order Processing/Fulfillment
Unlike other low cost offshore operations, we have U.S. based operations and sales support to help implement and manage your campaign every step of the way.
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